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Impact of continous improvement on costumers' satisfaction O.P 0” trend to form aSeminar paper from the year 2012 in the subject Business economics Operations Research, grade: A, University of Massachusetts Boston, language: English, abstract: Continuous improvement refers to the process in which an organization makes effort to improve its services, processes and products. For the process of continuous improvement to become successful, it is necessary for an organization to have good feedback mechanisms where customers preferences